NOVA Premier Eyecare's Office Policies and Warranties
Your satisfaction is extremely important to us, and we will do whatever possible to ensure that you are happy with your examination and any purchases.

Please review our office policies:
• Discuss insurance coverage issues with your company's human resource personnel. Determine the extent of your medical and/or vision insurance coverage. They both cover eye care and can be used in conjunction with each other.

• Take note that we are required to abide by each company's rules and are not allowed to modify coverage, effective dates, etc. unless authorized to do so by your insurance company.

• You will be billed for any services or materials that your insurance company fails to cover. You are ultimately responsible for your bill.

• Our office DOES NOT issue refunds. As glasses are custom made for the individual, our suppliers will not refund us the costs of lenses once they are made or frames that are used.

• Most frames in our office are backed by a one-year replacement (manufacturer's defective) warrantee policy.

• If you are unhappy with your glasses for any reason, we will be happy to remake them in a frame of equal value one time within 60 days.
• We will replace your eyeglass lenses ONE time for one of the following three reasons:
• Customer satisfaction within 60 days from original date of order
• Doctor's change within 3 months from original date of order
• Scratching/chipping within 6 months of original date of order
• We provide free shipping when you order 4 or more boxes of contact lenses.

• We will issue an office credit or exchange for any unopened boxes of contact lenses if your prescription changes during the life of the original contact lens prescription date.

• We will supply you with a pair of trial contact lenses if you run out prior to your next exam and/or if you are waiting for your order to arrive.

• We will offer you additional rebate savings when 6 months or greater supply of contact lenses are purchased.
10:00 - 6:00
9:00 - 12:00
10:00 - 6:00
10:00 - 6:00
10:00 - 6:00
8:30 - 12:00
NOVA Premier Eyecare
10333 Democracy Ln.
Suite A
Fairfax, VA 22030
(703) 359-9290
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NOVA Premier Eyecare 10333 Democracy Ln. Suite A Fairfax, VA 22030 Phone: (703) 359-9290

Nova Premier Eyecare, P.C. proudly serves Fairfax, VA and the surrounding areas of Mantua, Oakton, Burke, Merrifield, Annandale, Springfield, Clifton, Centreville, Vienna, Chantilly, Reston and Manassas

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