Office Policies and Warranties

Eyewear Policies

• Our office does not issue refunds. Eyeglasses are custom-made for each patient, and suppliers do not refund the cost of completed lenses or frames that have been used.
• If you are unhappy with your glasses for any reason, we will remake them one time in a frame of equal value within 60 days of the original order date.
• Most frames in our office include a one-year manufacturer-defect replacement warranty.

One-Time Lens Replacement

We will replace eyeglass lenses one time for one of the following reasons:

• Customer satisfaction within 60 days of the original order date.
• A doctor's prescription change within three months of the original order date.
• Scratching or chipping within six months of the original order date.

Contact Lens Policies

• Free shipping is available when ordering four or more boxes of contact lenses.
• We will provide an office credit or exchange for unopened contact lens boxes if your prescription changes during the life of the original prescription.
• We can supply a pair of trial contact lenses if you run out before your next exam or while waiting for an order to arrive.
• Additional manufacturer rebate savings may be available when purchasing a six-month or greater supply.